1. Information We Collect

Personal Information

When you create an account, enroll in a course, contact us, or use our services, we may collect:

• Full Name
• Email Address
• Phone Number
• Date of Birth (where applicable)
• Country or Region
• School or Organization
• Profile Photo
• Username
• Encrypted Password

Learning Information

• Course enrollments
• Lesson progress
• Quiz and examination results
• Assignment submissions
• Certificates earned
• Attendance records
• Learning preferences
• AI tutoring conversations

Technical Information

• IP Address
• Browser Type
• Operating System
• Device Information
• Session Information
• Login History
• Error Logs
• Usage Analytics

Payment Information

Payments are securely processed through trusted third-party payment providers. We do not store complete debit or credit card information on our servers.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in securely
• Remember your preferences
• Improve website performance
• Analyze platform usage
• Enhance security
• Provide a better user experience

You may disable cookies through your browser settings, although certain features of the Platform may no longer function correctly.

3. How We Use Your Information

Your information is used to:

• Create and manage user accounts
• Deliver educational services
• Track learning progress
• Generate certificates
• Provide AI-powered tutoring
• Personalize your learning experience
• Respond to support requests
• Process payments
• Improve platform performance
• Detect fraud and unauthorized activity
• Comply with legal obligations
• Communicate updates and announcements

4. AI-Powered Services

Nexa Kreatives Academy provides AI-powered educational features including tutoring, quiz generation, learning assistance, and personalized educational recommendations.

Information submitted to AI features may be processed solely for providing educational services, improving learning experiences, and enhancing our AI capabilities.

Users should avoid submitting highly sensitive personal information during AI interactions.

5. Jotform Integration

Some forms on our Platform are powered by Jotform. Information submitted through these forms is processed according to this Privacy Policy and Jotform's applicable privacy policies.

6. WhatsApp Integration

Where available, users may communicate with our AI tutor or customer support through WhatsApp. Information shared through WhatsApp may include:

• Phone Number
• Messages
• Documents
• Images
• Learning Requests

These communications are also subject to WhatsApp's privacy practices.

7. File Uploads

Users may upload assignments, profile photos, certificates, educational documents, and other learning materials.

Uploaded files are securely stored and accessed only for educational, administrative, or support purposes.

8. Children's Privacy

Our Platform may be used by students under the age of 18 through schools, educational institutions, parents, or guardians.

Where required by applicable laws, parental or institutional consent will be obtained before collecting personal information from minors.

9. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Cloud Hosting Providers
• Payment Providers
• Email Service Providers
• Analytics Providers
• AI Technology Providers
• Educational Institutions (where applicable)
• Government or Regulatory Authorities when legally required

10. Data Security

We implement appropriate technical and organizational measures including:

• SSL/HTTPS Encryption
• Secure Authentication
• Password Hashing
• Role-Based Access Control
• Firewalls
• Regular Security Monitoring
• Routine Software Updates
• Encrypted Backups

While we employ industry-standard security practices, no online platform can guarantee absolute security.

11. Data Retention

We retain your information only for as long as necessary to:

• Provide our educational services
• Maintain academic records
• Meet legal obligations
• Resolve disputes
• Prevent fraud

Users may request deletion of their accounts where permitted by applicable law.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Object to processing
• Export your data
• Withdraw consent
• Lodge a complaint with a relevant data protection authority

13. Third-Party Services

Our Platform may integrate with trusted third-party services including:

• Google Authentication
• Jotform
• WhatsApp
• Cloud Storage Providers
• Email Providers
• Payment Gateways
• Artificial Intelligence Providers

These providers operate under their own privacy policies.

14. International Data Transfers

Your information may be processed and stored in countries outside your own. We take reasonable steps to ensure that appropriate safeguards are in place to protect your data.

15. Account Security

Users are responsible for:

• Keeping login credentials confidential
• Using strong passwords
• Reporting unauthorized account access immediately
• Logging out from shared devices

16. Marketing Communications

We may send educational updates, platform announcements, newsletters, and promotional communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

Updated versions will be published on this page with a revised effective date.

18. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Nexa Kreatives Academy
Website: https://app.nexakreatives.com
Email: privacy@app.nexakreatives.com